Shipping Policy

SHIPPING POLICY
 
HOMEXE is operated by ENJAZ TRADING COMPANY PTY LTD  (ABN 21 634 383 350).
 
Our promise on how your order is delivered.
 
Last updated: August 2026
 
At HOMEXE, we want your shopping experience to be as smooth as possible from checkout to delivery. This Shipping Policy explains how we process, dispatch and deliver orders placed through our website.
 
Processing Time
 
All orders are processed and dispatched from our local facilities and trusted Australian courier partners within 1–2 business days.
 
Orders placed on weekends or public holidays will begin processing on the next business day.
 
During peak periods, including sales and public holidays, processing may take an additional 1–2 business days. We will do our best to keep you informed if there is a significant delay.
 
Delivery Times
 
Once dispatched, estimated delivery times are:
 
NSW: 2–5 business days
VIC / QLD / ACT : 3–7 business days
SA / TAS : 4–8 business days
WA / NT : 6–12 business days
 
Delivery times are estimates provided by our shipping carriers and are not guaranteed. Remote and regional locations may take longer.
We will always do our best to dispatch your order as quickly as possible.
 
Shipping Area
 
We currently ship within Australia only.
 
International shipping is not available at this time.
 
Free Shipping Across Australia
 
We are pleased to offer FREE Standard Shipping on all orders across Australia, with no minimum spend required and no hidden shipping fees at checkout.
 
Order Tracking
 
Every order includes tracking information.
 
As soon as your order is dispatched, you will receive an email containing your tracking number and a link to track your parcel.
 
Delivery Issues
 
If your order has not arrived within the estimated delivery timeframe, please:
 
• Check your tracking link for the latest delivery update.
• Check with neighbours or your local post office in case the parcel has been redirected.
• Contact us at info@homexe.au with your order number.
 
We will investigate the issue and aim to respond within 1 business day.
 
If your order arrives faulty, damaged or incorrect, please refer to our separate Returns & Refunds Policy.
 
Incorrect Delivery Addresses
 
Please carefully check your delivery address before completing your order.
 
HOMEXE is not responsible for orders delivered or attempted to be delivered to an incorrect address provided by the customer.
 
If a parcel is returned to us because the address supplied was incorrect, incomplete or undeliverable, we will contact you to arrange re-shipment. Additional shipping costs may apply.
 
Contact Us
 
For questions regarding shipping or delivery, please contact us:
 
ENJAZ TRADING COMPANY PTY LTD
Trading as HOMEXE
 
ABN: 21 634 383 350
ACN: 634 383 350

Email: info@homexe.au
Phone: +61 406 661 112
Hours: Monday to Friday, 9:00am–5:00pm AEST
Address: 206/67 Helen Street, Sefton NSW 2162, Australia
 
This Shipping Policy is governed by the laws of New South Wales, Australia, and operates alongside your statutory rights under the Australian Consumer Law.