Term of Service

The terms that govern your use of our website

Last updated: May 2026

Welcome to HOMEXE. These Terms of Service ("Terms") govern your access to and use of our website www.homexe.au and any purchases made through it. By using our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. About Us

HOMEXE is an Australian online retailer specialising in home decor products. We operate from Sydney, New South Wales, and ship across Australia.

Business name: HOMEXE

ABN: 21 634 383 350

Website: www.homexe.au

Email: info@homexe.au

2. Eligibility

To use our website and purchase products, you must:

Be at least 18 years old, or have the consent of a parent or guardian;
Provide accurate and complete information when creating an account or placing an order;
Use the website for lawful purposes only.

3. Account Registration

You may browse our website without creating an account, but you will need to provide your details at checkout to complete a purchase. If you create an account, you are responsible for:

Maintaining the confidentiality of your username and password;
All activities that occur under your account;
Notifying us immediately of any unauthorised access.

We reserve the right to suspend or terminate accounts that breach these Terms or are used fraudulently.

4. Product Information

We make every effort to ensure that product descriptions, images, dimensions, and prices displayed on our website are accurate. However:

Colours may appear slightly different on different screens;
Minor variations in dimensions, materials, or finish may occur;
We reserve the right to correct errors and update product information at any time without notice.

If a product is significantly different from its description, your rights under the Australian Consumer Law apply (see our Returns & Refunds Policy).

5. Pricing and Payment

All prices are listed in Australian Dollars (AUD) and include GST where applicable.
Prices do not include shipping costs, which are calculated at checkout based on your delivery location and parcel weight.
We reserve the right to change prices at any time without notice. The price that applies to your order is the price displayed at the time you complete checkout.
We accept payments through secure third-party providers (e.g., Wix Payments, Stripe, PayPal). By making a purchase, you authorise us to charge your selected payment method for the total order amount.
If a payment is declined, your order will not be processed.

6. Pricing Errors

In rare cases, a product may be listed with an incorrect price due to a system or human error. If we identify a pricing error after you place an order, we will:

Notify you of the correct price as soon as possible;
Give you the option to proceed with the order at the correct price, or cancel and receive a full refund.

We are not obligated to fulfill orders at incorrect prices.

7. Order Acceptance and Cancellation

Your order is an offer to purchase, and is accepted only when we send an order confirmation email. We reserve the right to refuse or cancel any order for reasons including:

Product unavailability or stock issues;
Suspected fraudulent activity;
Errors in pricing or product information;
Inability to ship to the requested address.

If we cancel your order, you will receive a full refund within 5 business days.

If you wish to cancel an order, please contact us within 2 hours of placing it. If your order has already been dispatched, you will need to follow our Returns Policy after delivery.

8. Shipping and Delivery

Shipping, delivery times, and related terms are governed by our Shipping, Returns & Refunds Policy, which forms part of these Terms.

9. Returns and Refunds

Your rights and obligations regarding returns and refunds are set out in our Shipping, Returns & Refunds Policy. Your statutory rights under the Australian Consumer Law are not affected.

10. Intellectual Property

All content on this website including text, images, logos, designs, product descriptions, and graphics — is the property of HOMEXE or our content suppliers and is protected by Australian and international copyright laws. You may:

View, download, and print pages for personal, non-commercial use;
Share product links on social media.

You may not:

Copy, reproduce, modify, distribute, or republish content for commercial purposes without our written consent;
Use our brand name, logo, or trademarks without permission;
Use automated tools (bots, scrapers) to access or extract data from our website.

11. User Conduct

When using our website, you agree not to:

Use the site for any illegal or unauthorised purpose;
Transmit viruses, malicious code, or harmful software;
Interfere with the security, integrity, or performance of our website;
Submit false or misleading information;
Harass, abuse, or harm other users or our staff.

Breach of these terms may result in suspension of your account and legal action.

12. Reviews and User Content

If you submit reviews, comments, photos, or other content to our website, you:

Grant us a non-exclusive, royalty-free, perpetual licence to use, display, and reproduce that content for marketing and promotional purposes;
Warrant that the content is your own, accurate, lawful, and does not infringe any third-party rights.

We reserve the right to remove any content that is offensive, misleading, or inappropriate.

13. Third-Party Links

Our website may contain links to third-party websites (e.g., social media, payment providers). We are not responsible for the content, privacy practices, or terms of those websites. Accessing them is at your own risk.

14. Limitation of Liability

To the maximum extent permitted by law:

We provide our website and products on an "as is" basis;
We are not liable for any indirect, incidental, or consequential losses arising from your use of our website or products;
Our total liability for any claim is limited to the amount you paid for the relevant product.

Nothing in these Terms excludes or limits any rights or remedies you have under the Australian Consumer Law that cannot be lawfully excluded.

15. Indemnity

You agree to indemnify and hold HOMEXE harmless from any claims, losses, or damages arising from your breach of these Terms, your misuse of our website, or your violation of any law or third-party rights.

16. Force Majeure

We are not liable for any delay or failure to perform our obligations due to events beyond our reasonable control, including natural disasters, pandemics, government actions, supplier failures, transport strikes, or internet outages.

17. Changes to These Terms

We may update these Terms at any time. The updated version will be posted on this page with a revised "Last updated" date. Continued use of our website after changes constitutes acceptance of the updated Terms. Please review them periodically.

18. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts of New South Wales.

19. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

20. Entire Agreement

These Terms, together with our Privacy Policy and Shipping, Returns & Refunds Policy, constitute the entire agreement between you and HOMEXE regarding the use of our website and the purchase of our products.

Contact Us

If you have any questions about these Terms, please contact us:

HOMEXE

ABN: 21 634 383 350

Email: info@homexe.au

Phone: +61 406 661 112

Hours: Monday to Friday, 9am – 5pm Sydney time

Address :67 Helen St, Sefton NSW 2162 Australia

Term of Service

​

The terms that govern your use of our website

Last updated: May 2026

Welcome to HOMEXE. These Terms of Service ("Terms") govern your access to and use of our website www.homexe.au and any purchases made through it. By using our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. About Us

HOMEXE is an Australian online retailer specialising in home decor products. We operate from Sydney, New South Wales, and ship across Australia.

Business name: HOMEXE

ABN: 21 634 383 350

Website: www.homexe.au

Email: info@homexe.au

2. Eligibility

To use our website and purchase products, you must:

Be at least 18 years old, or have the consent of a parent or guardian;

Provide accurate and complete information when creating an account or placing an order;

Use the website for lawful purposes only.

3. Account Registration

You may browse our website without creating an account, but you will need to provide your details at checkout to complete a purchase. If you create an account, you are responsible for:

Maintaining the confidentiality of your username and password;

All activities that occur under your account;

Notifying us immediately of any unauthorised access.

We reserve the right to suspend or terminate accounts that breach these Terms or are used fraudulently.

4. Product Information

We make every effort to ensure that product descriptions, images, dimensions, and prices displayed on our website are accurate. However:

Colours may appear slightly different on different screens;

Minor variations in dimensions, materials, or finish may occur;

We reserve the right to correct errors and update product information at any time without notice.

If a product is significantly different from its description, your rights under the Australian Consumer Law apply (see our Returns & Refunds Policy).

5. Pricing and Payment

All prices are listed in Australian Dollars (AUD) and include GST where applicable.

Prices do not include shipping costs, which are calculated at checkout based on your delivery location and parcel weight.

We reserve the right to change prices at any time without notice. The price that applies to your order is the price displayed at the time you complete checkout.

We accept payments through secure third-party providers (e.g., Wix Payments, Stripe, PayPal). By making a purchase, you authorise us to charge your selected payment method for the total order amount.

If a payment is declined, your order will not be processed.

6. Pricing Errors

In rare cases, a product may be listed with an incorrect price due to a system or human error. If we identify a pricing error after you place an order, we will:

Notify you of the correct price as soon as possible;

Give you the option to proceed with the order at the correct price, or cancel and receive a full refund.

We are not obligated to fulfill orders at incorrect prices.

7. Order Acceptance and Cancellation

Your order is an offer to purchase, and is accepted only when we send an order confirmation email. We reserve the right to refuse or cancel any order for reasons including:

Product unavailability or stock issues;

Suspected fraudulent activity;

Errors in pricing or product information;

Inability to ship to the requested address.

If we cancel your order, you will receive a full refund within 5 business days.

If you wish to cancel an order, please contact us within 2 hours of placing it. If your order has already been dispatched, you will need to follow our Returns Policy after delivery.

8. Shipping and Delivery

Shipping, delivery times, and related terms are governed by our Shipping, Returns & Refunds Policy, which forms part of these Terms.

9. Returns and Refunds

Your rights and obligations regarding returns and refunds are set out in our Shipping, Returns & Refunds Policy. Your statutory rights under the Australian Consumer Law are not affected.

10. Intellectual Property

All content on this website including text, images, logos, designs, product descriptions, and graphics — is the property of HOMEXE or our content suppliers and is protected by Australian and international copyright laws. You may:

View, download, and print pages for personal, non-commercial use;

Share product links on social media.

You may not:

Copy, reproduce, modify, distribute, or republish content for commercial purposes without our written consent;

Use our brand name, logo, or trademarks without permission;

Use automated tools (bots, scrapers) to access or extract data from our website.

11. User Conduct

When using our website, you agree not to:

Use the site for any illegal or unauthorised purpose;

Transmit viruses, malicious code, or harmful software;

Interfere with the security, integrity, or performance of our website;

Submit false or misleading information;

Harass, abuse, or harm other users or our staff.

Breach of these terms may result in suspension of your account and legal action.

12. Reviews and User Content

If you submit reviews, comments, photos, or other content to our website, you:

Grant us a non-exclusive, royalty-free, perpetual licence to use, display, and reproduce that content for marketing and promotional purposes;

Warrant that the content is your own, accurate, lawful, and does not infringe any third-party rights.

We reserve the right to remove any content that is offensive, misleading, or inappropriate.

13. Third-Party Links

Our website may contain links to third-party websites (e.g., social media, payment providers). We are not responsible for the content, privacy practices, or terms of those websites. Accessing them is at your own risk.

14. Limitation of Liability

To the maximum extent permitted by law:

We provide our website and products on an "as is" basis;

We are not liable for any indirect, incidental, or consequential losses arising from your use of our website or products;

Our total liability for any claim is limited to the amount you paid for the relevant product.

Nothing in these Terms excludes or limits any rights or remedies you have under the Australian Consumer Law that cannot be lawfully excluded.