Privacy Policy

HOMEXE

Australian Home Decor

How we collect, use, and protect your personal information

Last updated: May 2026

HOMEXE (ABN 21 634 383 350) ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit www.homexe.au or purchase from us. We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We collect personal information that you voluntarily provide to us, including:

Identification details: name, billing and delivery address, email, phone number;
Payment information: card details processed securely by our payment providers (we do not store your full card number);
Order history and transaction records;
Account information: username, password, preferences;
Communications: messages, enquiries, customer service interactions;
Marketing preferences and newsletter subscriptions.

We also collect technical information automatically when you visit our website, including:

IP address, browser type, device type, operating system;
Pages visited, time spent on pages, click patterns;
Referring website and exit pages;
Cookies and similar tracking technologies (see Section 7)

2. How We Collect Your Information

We collect personal information directly from you when you:

Create an account or place an order on our website;
Subscribe to our newsletter or marketing communications;
Contact our customer service team;
Interact with us on social media;
Participate in surveys, promotions, or competitions.

We may also collect information from third parties, such as payment processors, shipping providers, and analytics platforms, to the extent necessary to fulfill orders and improve our services.

3. How We Use Your Information

We use your personal information for the following purposes:

To process and fulfill your orders, including sharing necessary details with our Australian fulfillment partners for delivery;
To communicate with you about your order status, shipping updates, and customer service enquiries;
To send marketing communications (with your consent) — you can unsubscribe at any time;
To improve our website, products, and customer experience;
To detect and prevent fraud, security breaches, and unlawful activity;
To comply with our legal obligations under Australian law.

4. Who We Share Your Information With

We do not sell your personal information. We only share it with trusted third parties to the extent necessary to deliver our services, including:

Fulfillment partners: Our Australian-based supply and warehousing partners who pack and ship your order.
Payment processors: Secure payment gateways (e.g., Wix Payments, Stripe, PayPal) that handle your transaction.
Shipping carriers: Australia Post and other couriers who deliver your parcel.
Service providers: Email marketing platforms, customer support tools, and analytics services (e.g., Google Analytics).
Legal authorities: When required by law, court order, or to protect our rights and the safety of others.

All third parties are required to protect your information and use it only for the purpose for which it was disclosed.

5. Overseas Disclosure

Some of our service providers (e.g., email marketing platforms, analytics, cloud hosting) may be located outside Australia, including in the United States and the European Union. Where this is the case, we take reasonable steps to ensure that your information is handled in accordance with the Australian Privacy Principles and equivalent protections.

6. Data Security

We take reasonable steps to protect your personal information from unauthorised access, use, modification, or disclosure, including:

SSL encryption for all data transmitted through our website;
Secure payment processing via PCI-DSS compliant payment gateways;
Access controls and password protection for our internal systems;
Regular security reviews and updates.

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but commit to notifying you in the event of a data breach as required by Australian law.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Remember your preferences and login details;
Analyse traffic and user behaviour;
Personalise your shopping experience;
Display relevant advertising on our site and on third-party platforms.

You can disable cookies through your browser settings. However, some features of our website may not function properly without cookies.

We may use Google Analytics, Meta (Facebook) Pixel, and similar tracking tools. These services have their own privacy policies governing the use of data.

8. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

Access the personal information we hold about you;
Request correction of inaccurate or outdated information;
Request deletion of your information (subject to our legal obligations);
Withdraw consent to marketing communications at any time;
Make a complaint about how we have handled your personal information.

To exercise any of these rights, please contact us at info@homexe.au. We will respond within a reasonable timeframe, typically 30 days.

9. Marketing Communications

If you have subscribed to our newsletter or marketing emails, you can unsubscribe at any time by:

Clicking the "unsubscribe" link at the bottom of any marketing email;
Contacting us at info@homexe.au.

We will action unsubscribe requests within 5 business days.

10. Data Retention

We retain your personal information for as long as necessary to:

Fulfill the purposes outlined in this policy;
Comply with our legal, tax, and accounting obligations (typically 7 years for financial records);
Resolve disputes and enforce our agreements.

When information is no longer required, we will securely delete or de-identify it.

11. Children's Privacy

Our website and products are not directed at children under 16. We do not knowingly collect personal information from minors. If you believe we have collected information from a child without parental consent, please contact us and we will delete it immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

13. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first:

Email: info@homexe.au

Phone: +61 406 661 112

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

HOMEXE

ABN: 21 634 383 350

Email: info@homexe.au

Phone: +61 406 661 112

Address :67 Helen St, Sefton NSW 2162 Australia