Question 1

Where does HOMEXE deliver?

Accepted Answer

HOMEXE currently delivers Australia wide. Delivery times vary depending on your location and the item ordered. You’ll receive tracking information once your order has been dispatched.

Question 2

How long does delivery take ?

Accepted Answer

Estimated delivery times vary by location: NSW 1–3 business days, VIC and QLD 2–5 business days, ACT 3–5 business days, SA and TAS 3–6 business days, and WA and NT 5–10 business days.

Question 3

Do you offer free shipping ?

Accepted Answer

Yes! We offer FREE shipping on all orders across Australia. No minimum spend required.

Question 4

How can I track my order ?

Accepted Answer

Once your order has been dispatched, you’ll receive tracking information so you can follow your delivery.

Question 5

What is your returns and refunds policy ?

Accepted Answer

Please refer to our Returns & Refunds Policy for full details about returns, refunds and eligibility.

Question 6

What should I do if my order arrives damaged or incorrect?

Accepted Answer

Please contact us within 48 hours of delivery and provide clear photos of the damaged or incorrect item. Our team will review the issue and assist you with the appropriate solution.

Question 7

what payment methods do you accept ?

Accepted Answer

We accept major credit and debit cards, PayPal, Apple Pay, Google Pay and Afterpay for secure and convenient checkout.

Frequently Asked Questions (FAQ)

HOMEXE FAQ – Shopping, Shipping & Returns